In order to secure your booking, we will require a 50% deposit.
The trip has to be paid in full at least 30 day before the start date and no refund will be issued in case of any cancelation.
Cancellations made three months prior to the trip will be charged 20% charge of the trip.
Cancellations made within 3 months prior to the trip will not qualify for a full or partial refund.
For cancellations to be valid to Mag Bay Expeditions we will need a written notification before the due date.
There are no changes of date options.
The expeditions can be transferable to another person.
In case there are cancellations due to bad weather, missed flights, no shows, being late to pick up place and time, illness, or any other situation outside of our control we recommend that you contract travel insurance that will help you cover the unexpected. There will be no refunds by the service provider.
The decision of canceling or suspending any of the trips will be made only by the service provider in accordance with the local naval authorities and the recommendations made by the NOAA, this in weather-related scenarios like hurricanes, storms, etc; will make us cancel our expeditions with no responsibilities from Mag Bay Expeditions for losses like airplane tickets, accommodations, etc. We will notify you as soon as we know the possibility, as we are always checking the weather as a priority. In cases like this, there will be a full refund on the expedition cost.
In case there is bad weather, the format and/ or the activities could be modified or adapted accordingly, there is always a good and enjoyable option in paradise. In these cases, Mag Bay Expeditions is not responsible for any compensation and/or refund either partial or total.
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Keeping you safe during COVID-19, what you can expect during your visit:
Face masks required for travelers in public areas.
Face masks required for guides in public areas.
Hand sanitizer available to travelers and staff.
Social distancing carried out throughout the experience.